Frequently Asked Questions

What is the difference between Active and Passive mode?

Active Mode — You pedal with adjustable resistance for a real workout. Great for building leg strength and circulation.
Passive Mode — The motor moves your legs gently for you. Perfect for elderly users, post-surgery recovery, arthritis, or anyone with limited mobility.

Is it safe for elderly or post-surgery use?

Yes. The GoldenStride EasyMove Rehab is CE, FCC, and RoHS certified. It provides gentle, low-impact movement. We always recommend consulting your doctor before use if you have recently had surgery or have a medical condition.

Which countries do you ship to?

We ship to 22 countries: Hong Kong, Taiwan, Singapore, Malaysia, Philippines, Thailand, Vietnam, United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Austria, Switzerland, Norway, Sweden, Denmark, Finland, Spain, Portugal, Israel, and South Africa.

What plug type does the machine use?

The machine uses a Type G plug (UK/HK 3-pin BS 1363 standard). The power supply is 100–240V universal voltage, so it works worldwide with a simple plug adapter.

When will my pre-order ship?

Pre-orders are scheduled to ship in July 2026 from Ningbo, China via air freight. You will receive a tracking number by email once your order is dispatched.

What is your return and warranty policy?

We offer a 30-day satisfaction guarantee and a 12-month warranty on all units. If you have any issues, please contact us at support@mygoldenstride.com.

Can I use it while sitting on my sofa or wheelchair?

Yes. The machine is designed to be used while seated — on a sofa, chair, or wheelchair. The compact low-profile design fits comfortably under most furniture.

How quiet is the motor?

The GoldenStride EasyMove Rehab features an ultra-quiet motor designed for home use. You can use it while watching TV or in a bedroom without disturbing others.